In modern business, time is money. Automating call analysis with speech recognition and intelligent response classification helps companies quickly extract key data and make decisions.

With technologies from ASPEX, you get detailed analysis of every interaction.

SPEECH ANALYTICS AND INTELLIGENT CLASSIFICATION
OF RESPONSES

Instant transcription and call analysis

Identification of priority requests and clients

I want to improve my business

Call analysis automation

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The challenge for large enterprises with a high volume of incoming requests is this: how many calls can you really analyze? 1%? 2%?

With such low coverage, valuable information is lost — information that could change your customer approach and provide important insights.

With speech analytics from Aspex, you can expand coverage to see the full picture of what is happening.

HOW CAN SPEECH ANALYTICS
TRANSFORM YOUR BUSINESS?

Identification of priority requests and customers

Quickly identify key needs by focusing on requests that directly impact the business

Instant transcription and call analysis

Cover a larger share of interactions to maximize the value of data from every contact

Monitoring compliance with communication standards

Ensure that customer communication meets corporate standards and service quality requirements

Improving service quality and uncovering insights

Gain valuable insights to improve customer experience, using data even from “missed” touchpoints.

It is a key tool for increasing efficiency and customer satisfaction

Free consultation

Forget chaotic and unstructured data—Aspex speech analytics will help you understand your customers' voices, respond quickly, and turn interactions into a source of profit!

SPEECH ANALYTICS IN BUSINESS
— IS NOT JUST CALL PROCESSING

Use the power of speech analytics with Aspex to optimize service, analyze customer requests, and improve business efficiency. Our team of AI experts will help implement advanced technologies tailored to your needs.

BENEFITS OF IMPLEMENTING
SPEECH ANALYTICS WITH ASPEX

Wide language support

Our solutions support recognition of Russian, Kazakh, Uzbek, and English. We also provide the ability to analyze dialogues where a mix of languages is used within a single sentence, making our services ideal for multicultural regions.

Expert team of specialists

Our team consists of experienced specialists, machine learning engineers, and natural language processing experts. We know how to create a system that is not just a tool, but a complete solution for improving business processes.

Integration support

We offer flexible integration options: you can use our web platform or embed the solutions directly into your CRM system, ensuring convenience and scalability in operation.

Powerful analytics features

Speech analytics from Aspex allows not only call transcription, but also detailed interaction analysis. The system automatically classifies requests, evaluates emotional tone and intonation, captures keywords, and monitors script compliance. These features provide strict control over service standards and help identify deviations.

In addition, the platform supports voice-based customer identification and dialogue comparison to detect best practices and analyze changes. This helps improve operator training, minimize errors, and increase team efficiency.

Free consultation

With Aspex, your calls become more transparent, and customer interactions become more effective

HOW ASPEX SPEECH ANALYTICS WORKS

Each stage of our well-designed multi-layer analytics is another powerful step toward a complete understanding of your customers

Speech recognition

The audio recording is converted into text using neural networks for automatic speech recognition (ASR). Trained on thousands of hours of recordings, these models accurately identify words while taking into account noise, accents, and context to preserve the meaning of utterances as much as possible.

Classification and categorization of data

At this stage, NLP algorithms analyze the text, break it into semantic units, and assign categories to them (for example, “product inquiry”, “complaint”). Entity extraction and semantic analysis methods enable the system to understand what the customer is talking about.

Sentiment and emotion analysis

The system evaluates the emotional background using sentiment analysis, identifying not only general tone (positive, negative, neutral) but also more complex emotions such as satisfaction or disappointment.

Pattern detection and correlation with business metrics

At the final stage, algorithms identify patterns and trends in customer behavior, which are correlated with business metrics such as satisfaction, complaint frequency, and response time. This makes it possible to detect recurring issues and predict future customer requests.

Problems with accuracy lead to customer dissatisfaction, lower sales, and higher costs. At Aspex, we use WER and CER as key metrics to remove these barriers and achieve ideal results.

Why is it important to track WER and CER?

WER (Word Error Rate)

Shows the percentage of errors in recognized words. The lower it is, the more accurately the system processes speech.

CER (Character Error Rate)

Evaluates recognition accuracy at the character level. This is especially important for complex languages and terminology.

SPEECH RECOGNITION ERRORS
UNDER CONTROL: WER AND CER
SAFEGUARD YOUR SUCCESS

HOW DO WE ACHIEVE HIGH
SPEECH RECOGNITION ACCURACY?

01

Data collection and audio annotation

We analyze real calls and audio files, marking accents, terminology, and even background noise. This data becomes the foundation for training our models.

02

Training neural networks for speech analytics

We use advanced machine learning methods so that Aspex systems can recognize dialects, intonations, and even professional vocabulary.

03

Algorithm optimization

Before deployment, each model is tested on real data. We evaluate WER and CER metrics to eliminate errors and ensure reliability.

04

System testing

Bug fixing, vocabulary expansion, and data updates are an ongoing process aimed at improving the system.

05

Real-time control

Monitoring WER and CER makes it possible to adjust the system on the fly and maintain high accuracy even as data volume increases.

Our method includes 5 key stages, each of which is focused on delivering results

WHY DO YOU NEED SPEECH ANALYTICS

Our speech analytics system adapts to real business needs and unlocks unique opportunities for different teams and business tasks.

Service quality monitoring

Maintain high standards through automatic script checking and detailed communication quality control. This is an ideal way to keep employees aligned with customer expectations, identifying inconsistencies and areas for improvement.

Understanding how employees interact with customers is key to improving their efficiency. Speech analytics evaluates script adherence, identifies strengths and weaknesses in performance, and helps increase productivity without the need for extra training.

Employee performance analysis

Cost and resource optimization

Save time and money by automatically analyzing customer interactions. Fast processing and high-quality analytics without unnecessary time costs unlock new resources for your business. Speech analytics reduces response time and speeds up the entire team’s work.

Want to know what your customers care about right now? The system automatically classifies requests, allowing you to instantly see all trends. This saves a lot of time and enables you to respond to common issues immediately, without waiting for negative experiences to accumulate.